Finding useful feedback within criticism while navigating your own emotions can be challenging. But it can be the key to improving your organization and to becoming a better leader.

Without conflict, teams cannot solve problems effectively. But without belongingness, conflicts can turn toxic. Mission-driven leaders foster inclusive conflict to help their teams succeed.

A key role of leadership is creating an environment where feedback and other important information is shared. But it’s not enough to just ask questions. We must lead with inquiry, not ideas.

Sometimes we fall into a trap of treating clients or constituents one way, and our own teams and colleagues another. Strive to be authentically compassionate with everyone, regardless of their role.